HOW TO WRITE EMAILS SO THEY ARE READ AND ACTED ON.

Follow these tips to create emails people are more likely to read, understand and act on.

1. Keep it simple. The reader has to understand what you are asking.
2. Type in sentence mode. ALL CAPS = yelling. Don't yell.
3. A paragraph should be no more than three sentences.
4. Have a blank line after each paragraph.
5. Each sentence should be no more than twenty words, ideally, less.
6. An email should be no more than five paragraphs, except in unique circumstances.
7. If you have multiple points, number them. This makes responding easier.
8. Keep it simple. Every word must be relevant and unambiguous.

Tip: don' t call the recipient immediately after sending the email to make the same points on the phone.